All closeout items are final sales and sold in an "as is" condition. The majority of closeouts are new, unused, never opened discontinued items. A small percentage of closeouts are items we have discontinued from our store line and may have previously been opened. We do not offer any exchanges or returns on any item in our closeout section for any reason, all sales are final. Was your question answered here? Yes or No
Bank codes are 3 digit numbers found on the back of Master Card, Discover and Visa cards and 4 digit numbers on the front of American Express cards. They are used by the credit card processing companies to verify ownership of your credit card. Was your question answered here? Yes or No
Orders may be placed online via our secure order form, by fax to 866-822-2962 or snail mail by printing your order form online and sending it with your payment to P.O. Box 445 Rehoboth MA 02769 (DO NOT SEND RETURNS TO THIS ADDRESS. WE CANNOT ACCEPT RETURNS AT THIS ADDRESS). Was your question answered here? Yes or No
Orders placed online and by fax may pay using Master Card, Visa, American Express, Military Star Card for Centric Mall Customers, and Discover. International Customers whose credit card banks do not support AVS will be required to provide documentation verifying their credit card ownership. If an International Customer needs to provide further information they will be notified via email. Customers placing orders via snail mail may pay by credit card, certified check or money order. Was your question answered here? Yes or No
We offer quantity discounts for volume orders based on the item ordered and the quantity. We also offer discounts to wedding parties and their guest and to certain events. To apply for a discount code please submit the support form with your contact information requesting a discount. Was your question answered here? Yes or No
Regulations regarding the purchase of toy guns and other costume weapons is the customer's responsibility. Certain states restrict the sale and use of such articles in their state. In ordering toy guns or costumes weapons from Costumes Inc the customer acknowledges that they have knowledge of the regulations in their state or country and that their intended use of their purchase falls within the mandates or guidelines for such use of these goods. Was your question answered here? Yes or No
We offer a courtesy discount to schools, churches and non-profit organizations doing business with us. To apply for a discount code please submit the support form with your contact information requesting a discount. Was your question answered here? Yes or No
Customers may request "signature required" for an additional fee at the time of check out. We also offer the opportunity to provide additional delivery instructions such as "no signature required", "dog does not bite", "leave at side door", etc. If a customer does not provide any additional instructions the terms of the delivery will be at the carrier's discretion. Acceptance or non-acceptance of the order will be based on the record of the delivery or attempt of delivery by UPS Was your question answered here? Yes or No
Fulfillment time is the time it takes to process your order. Orders are placed immediately into our system for processing and depending on the warehouse the items are shipping from and the time of year may take between 8 to 72 hours to process. The fulfillment time is not included in the shipping time (i.e. 3 day select) but is included in our estimated arrival date. Was your question answered here? Yes or No
All International orders are subject to possible duties, tariffs and customs fees. These charges are the customer's responsibility and are not included in the shipping costs. Additionally, when ordering from Costumes Inc the customer is considered the importer of record and must comply with all laws and regulations of the country in which the goods are being shipped to. Was your question answered here? Yes or No
Certain items based on their size are considered oversized by UPS. Oversized items have additional shipping costs attached to them. Items are marked as oversized on their description pages and the additional shipping cost will be available for your viewing during checkout before final purchase Was your question answered here? Yes or No
Costumes Inc is not responsible for delays in delivery caused by natural disasters, inclement weather, airport shutdowns, union strikes, security checks, incorrect or incomplete addresses, errors made by carrier during delivery or any other incident beyond its control. Such delays are not grounds for refusal of delivery, reduction of shipping fees or refund of purchase. Was your question answered here? Yes or No
Orders are primarily shipped via UPS and may be shipped Ground, 3 Day Select, 2nd Day Air or Next Day Air. We also ship via USPS to P.O. boxes, military locations and internationally. We offer Global Express and/or UPS Express to most countries outside the USA. Was your question answered here? Yes or No
Our main warehouse is located in Massachusetts. We also ship from California, Utah, New York, New Jersey, North Carolina, Florida and Michigan. We are not able to tell you before placing your order where your order will ship from. It is also possible that your order may ship from more than one location. Therefore, if your order is time sensitive please choose a shipping method guaranteed to get your order to you no matter where it ships from. Was your question answered here? Yes or No
If you have an issue adding items to your cart please try the following: Visit the following URL http://www.costumesinc.com/?NCP=1 to clear your session. If that does not solve your problem please consider using a modern web compliant browser such Google Chrome, Apple Safari or Firefox. Was your question answered here? Yes or No
Having a problem placing an order? If so please fill out the support form with the details of what you were doing before the error occurred. We'll do our best to resolve the issue or help you complete the order as soon as possible. Was your question answered here? Yes or No
Did the site display an error message reporting an error? If so please fill out the support form with the details of what you were doing before the error occurred. We'll do our best to resolve the error or help you complete the order as soon as possible. Was your question answered here? Yes or No
We highly suggest using a modern web standards compliant browser such as Mozilla Firefox, Google Chrome or Apple's Safari. If you are still using Internet Explorer 6 please upgrade to one of these browsers without delay. Was your question answered here? Yes or No